KakaoTalk, which occupies a large part of our lives, is dreaming of a more convenient world through new connections. It is said that they are trying to make a better world than yesterday by connecting people and people and people and technology ^^ There are times when you need to connect to the customer center when using KakaoTalk. Here, I am going to show you how to connect to Kakao Talk customer center.
Kakao Talk Customer Center Consultation Connection
In conclusion, KakaoTalk does not have an ARS counseling connection where you can have a phone consultation with a counselor in general companies. (Ended as of October 2018) However, there are website or app customer centers and Kakao customer center chat and consultation chatbots.
1) Homepage or app customer center
After accessing the Kakao Customer Center (https://cs.kakao.com/) and selecting the type of consultation you want, you can solve your questions mainly by frequently asked questions.
If you do not find the type of answer you are looking for, please select an inquiry type and click the Inquiry button located at the bottom!
On the Inquiry page, after selecting the inquiry category, enter your email address, mobile phone number, and inquiry to receive a response to receive a consultation. If necessary, there is a function to add attachments, so please use it.
Go to Kakao Talk Customer Center https://cs.kakao.com/ 카카오톡 고객센터
2) Kakao Customer Center Talk and Consultation Chatbot
Using the KakaoTalk app 좋은뉴스
Go to Kakao Talk > Friend Search, search for “Kakao Customer Center” and select Chat
Consultation chatbot is available 24 hours a day, 365 days a year. If you have any questions, even on holidays or late at night, when it is difficult to talk directly with the staff, you can ask at any time. If you select ‘Convert to a counselor’ during a conversation with the counseling chatbot, a Kakao Talk expert will help you.
Convert to Agent Hours of Operation
– Kakao Customer Center: Monday, Tuesday, Wednesday, Thursday, Friday 10:18:30
– Kakao for Business: Monday, Tuesday, Wednesday, Thursday, Friday 09:00-18:00
Use on the web without an app
Go to KakaoTalk Customer Center https://cs.kakao.com/ > Click the KakaoTalk icon at the bottom right
Please log in to your Kakao account.
The Kakao Customer Center notification window appears as follows. Enter the desired consultation in the chatbot message window and send a message!
Was it helpful? There is no Kakao ARS phone consultation, but you can use the customer center in various ways, so please refer to it