This time, we will provide Meritz Fire & Marine Insurance Customer Center phone number and ARS information. When you need to report an accident or inquire about insurance, you can consult over the phone. It is said that you can experience faster service by using the Internet or mobile customer center. Please see below for information on call center phone numbers.
○ Customer Call Center: 1566-7711
○ For overseas inquiries: 82-2-1566-7711
○ Complete sales monitoring call center: 1577-7711
○ Bancassurance Call Center: 1588-7711
○ Cancer/Child/Driver/Comprehensive Insurance Inquiries: 1688-7711
○ Internet direct car insurance: 1522-1133
○ Additional service-only call center: 1688-0090
1. Voice ARS guidance
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◆ No. 1 – Car accident report
◆ No. 2 – Emergency dispatch for car breakdown
◆ No. 3 – Sign up for new insurance
◆ No. 4 – Insurance contract loan
◆ No. 5 – Disease and accident insurance
◆ No. 6 – Insurance premium payment/contract inquiry/change/termination/renewal type collateral inquiry
◆ No. 7 – Certificate issuance and ARS usage information
◆ No. 8 – Easy work processing through mobile
◆ Number 0 – Connect to a counselor
2. Digital ARS information
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◇ No. 1 – Car accident report
◇ No. 2 – Car breakdown dispatch
◇ No. 3 – Contract inquiry/management/change
◇ No. 4 – Insurance premium payment/automatic transfer account change
◇ No. 5 – Certificate issuance
◇ No. 6 – Claim for compensation/insurance
◇ No. 7 – Insurance contract loan/early withdrawal
◇ No. 8 – My Page
3. Usage fee information
When using a landline, the call fee is 39 won per 3 minutes, which is the rate for local calls anywhere in the country. If you use a mobile phone or Internet phone, the call fee will be charged according to the rate plan you subscribed to with your telecommunication company. When using digital ARS, call and data usage fees are charged according to the individual telecommunication company contract rate. Digital ARS is a service that allows calls to Meritz Fire & Marine Insurance’s customer call center to be processed immediately on the mobile web without connecting to a counselor.