Many people may think that only companies can use IBK Industrial Bank because of its name. We operate both personal banking and corporate banking. Those who are using or planning to use IBK Industrial Bank’s products such as deposits or loans should contact the call center if they have any questions. We will provide you with the IBK Industrial Bank customer center phone number, frequently asked questions, and regional branch location information.기업은행 고객센터
For voice phishing and accident reports, various inquiries, remittances to Dangta, and instructions on using automated devices, customer service is available 24 hours a day (365 days a year) through the same number. You can also report loss by logging in through IBK Industrial Bank Internet Banking.
Loss report service code number
BC and check card = 311
Cash IC card = 312
e-all cards = 313
Cash and debit cards = 314
Passbook and seal = 321
Secret Card = 331
OTP generator = 332
Digital OTP = 334
Cashier’s check = 341
★ If there are any precautions for reporting an accident,
Since reporting the loss of a check by calling the customer center is a prior loss report, if you want to exercise your rights regarding the check, you must report the loss of the check by calling the customer center and then visit the check issuance branch in person to report the loss.
After reporting the loss, you are asked to write down the loss report number and the name of the counselor.
It is said that in order to cancel various loss reports, the reporting person must visit the nearest branch with identification (resident registration card, etc.).
2. Overseas
The IBK Industrial Bank Overseas Customer Center phone number is 82-31-888-8000.
3. Sign language counseling
You can apply for IBK Industrial Bank sign language counseling through the ‘I-ONE Banking (Mini)’ app on your smartphone. Consultation hours are from 09:00 to 18:00 on weekdays.
Alternatively, you can visit an IBK Industrial Bank of Korea branch near you nationwide and request to be connected to a sign language counselor at the video counseling center.
4. Foreign language consultation (Foreigner)
Customers who want consultation in a foreign language can call the domestic customer service center phone number (1588-2588, 1566-2566) > enter the desired language service code. Consultation hours are from 09:00 to 18:00 on weekdays.
Language Service Code
English = 571
Chinese = 572
Japanese = 573
Vietnamese = 574
Indonesian = 575
Thai = 576
Russian = 577
5. WIN CLASS exclusive consultation
Professional counselors provide high-quality financial services through a dedicated line to the best WIN CLASS customers. The phone number is 080-776-4000, and it is said that it is necessary to enter your resident registration number to check service target customers. Operating hours are from 09:00 to 18:00 on weekdays.
It is said that the phone call charges are unreasonable for the recipient (bank) and that a professional counselor is immediately connected without an automated response message (ARS).
Consultation methods other than phone
1. Chat consultation
You can consult using the internet banking site. You can search for IBK Industrial Bank Internet Banking > Customer Center > Customer Counseling > Chat Counseling, and you must log in to Internet Banking.
2. Remote support consultation
This is a consultation support service where, when a problem occurs while using internet banking, a counselor directly looks at the status of the customer’s PC and resolves the problem with the customer. Consultation hours are from 09:00 to 18:00 on weekdays.
To use remote support consultation, first call the domestic customer center (1588-2588, 1566-2566) > enter service code 515 > and a counselor will look at the customer’s PC and resolve the issue.