For those using MSI laptops and motherboards, we provide information on MSI’s After-Sales (After-Sales) and service center. If a problem occurs while using an MSI product, we provide information on how to request after-sales service and receive service. We will also learn about the free warranty period and after-sales service regulations.
MSI Service and Customer Support
MSI Laptop Service Center Information
MSI laptop after-sales service and service center information is as follows:
phone number
☎1644-4038
Opening hours
Weekdays from 9:30 am to 5:00 pm
Service center address
Room 203, 2nd floor, Building 15, Rajin Shopping Center, 112 Cheongpa-ro, Yongsan-gu, Seoul, msi-korea Customer Support Center
Postal code 04371
MSI laptop free warranty period and after-sales service regulations
The free warranty period and after-sales service regulations for MSI laptops vary depending on the product model. If an initial defect is discovered, a free exchange is possible within one week, and the product warranty period is determined based on the purchase receipt or product serial number.
How to apply for MSI laptop after-sales service
If a problem occurs with your MSI laptop, you can request after-sales service in the following ways:
Call the MSI Laptop Service Center phone number ☎1644-4038, check the symptoms, and apply for after-sales service.
You can visit the service center or use courier service.
How to use MSI laptop AS delivery service
When using courier for after-sales service, please note the following:
When performing after-sales service via courier, the finished product must be sent.
If the purchase date is less than 1 year, MSI will cover the shipping costs after prepaid shipping. For products that are more than 1 year old, the user will be responsible for the round-trip shipping costs.
The product must be carefully packaged with cushioning material, etc. to prevent damage.
When applying for after-sales service, you must include your name, contact information, address, abnormal symptoms, and system environment.
MSI motherboard and graphics card service center information
MSI motherboard and graphics card AS and service center information is as follows:
phone number
☎1577-5781
Opening hours
Weekdays from 9:30 am to 6:00 pm
Closed on weekends and public holidays (lunch time from 12:00 PM to 1:00 PM)
MSI motherboard and graphics card free warranty period and after-sales service regulations
Initial defects in MSI motherboards and graphics cards can be exchanged free of charge within 10 days, and the free warranty period and after-sales service regulations vary depending on the product model and warranty card.
How to apply for MSI motherboard and graphics card after-sales service
If a problem occurs with the MSI motherboard or graphics card, you can request after-sales service by visiting the service center or using courier.
How to use MSI motherboard and graphics card AS delivery service
When using courier for after-sales service, there are a few things to keep in mind:
Repairs are only possible at the Seoul A/S center, and the finished product must be sent.
When packaging the product, cushioning material must be used to prevent damage.
CJ Logistics delivery service is recommended.
MSI AS Review
Below is the MSI motherboard after-sales service review:
PC problem details
Booting itself does not work well
Even if it boots up, it freezes or crashes during use.
Inspection details after receipt
When connected, the power comes on but the screen does not appear.
Check for defective memory contact, replace graphics card and conduct test
Booting is normal, but memory dual channel is not recognized.
Automatic booting by ignoring the power button when connecting the power cable
Motherboard MSI Z370-A PRO confirmed defective
AS processing procedure
Received a refurbished MSI Z370-A PRO product after it was determined to be defective.
The same symptoms occur after reassembling the refurbished product, apply for after-sales service again.
After replacing the motherboard, normal operation was confirmed and delivery was completed.
customer feedback
MSI motherboards and graphics cards can be processed through CS Innovation.
Product shipping information for after-sales service: CS Innovation, 1st floor, JC Hyun Building, 6-1 Singye-dong, Yongsan-gu, Seoul / Phone: 1577-5781
If you need after-sales service while using an MSI product, you can receive smooth service by referring to the information above. MSI provides friendly and fast service to ensure customer satisfaction, and inconvenience can be minimized if you are familiar with how to receive and process after-sales service.
division
phone number
Opening hours
MSI Laptop Service Center
☎1644-4038
Weekdays from 9:30 am to 5:00 pm
MSI motherboard, graphics card service center
☎1577-5781
Weekdays from 9:30 am to 6:00 pm
(Lunch time from 12:00 PM to 1:00 PM)
More detailed information can be found on the MSI Korea official site.