The customer center service provided by Auction offers a variety of options considering user convenience. The phone number for general members and non-members is set at 1588-0184, open weekdays from 9 a.m. to 6 p.m. During this time, you can resolve a variety of customer issues, including product purchases, payment issues, and delivery inquiries.
To improve customer service accessibility, a dedicated consultation number for Shinsegae Universe Club members is also available, this number is 1522-8900. What’s even more noteworthy is that this dedicated number is available 24/7, with service available between 9am and 6pm, even on weekends and public holidays.
Waiting time at the customer center is one of the common inconveniences for many users. In particular, the stress is doubled when there is a delay in connecting with a counselor. Nonetheless, effective customer service that quickly resolves customer issues leaves a positive impression of your brand. In this context, Auction offers a unique solution: remote support services. This is mainly designed for customers who are not familiar with using computers or have difficulty using online shopping platforms, and solves problems by remotely accessing the customer’s PC.
The introduction of remote support services greatly helps in lowering the technical barriers that auction users may experience and creates a more comfortable shopping environment. However, the growing need for these services can also be interpreted as a signal that the usability of the system needs to be improved. In the long run, it will be more important to create an environment where users can intuitively understand and use the system. Auction’s efforts to provide these services demonstrate that it increases customer satisfaction and responds quickly to various problems that customers may encounter. This provides a high level of trust and satisfaction to customers using the auction, and serves as an important factor in improving user experience.
Auction Customer Center Phone Number
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Auction is an online marketplace that offers a variety of products and services. You can use a wide range of products and services, from overseas purchasing agencies to clothing, baby products, electronics, tickets, accommodation services, book and record sales, and second-hand markets. This provides a variety of options for those who like to shop.
Instructions for accessing the Auction Customer Center can be easily found at the top right of the screen. This reflects a user-friendly design that allows users to quickly access customer support when they have questions or need help.
There are two customer service phone numbers. General members and non-members can call 1588-0184, and Shinsegae Universe Club members can call the dedicated number 1522-8900. Both of these numbers operate from 9 AM to 6 PM on weekdays, but the Shinsegae Universe Club members-only number operates 24/7. This is to provide various consultation times for the convenience of members.
The inquiry writing function requires login. If it is difficult to connect by phone, writing an inquiry and checking it later can be a useful alternative. This provides a convenient option for busy people.
Auction is rare among shopping malls to provide a remote support function. This feature provides a way to solve problems that are difficult to explain in words by showing them directly to the agent. Both members and non-members can use this service, but it is important to note that the process for enabling remote support can be somewhat complicated. This can be said to be part of our efforts to more quickly and accurately resolve problems faced by our customers.