Nowadays, so many people are using cards as a payment method that there is no one who doesn’t use them. When you use a credit or check card like this, you will inevitably lose it or cancel it. In this case, you must immediately cancel the card or report the loss to the customer center. You can also receive consultation through the customer center for various card-related inquiries.
Those who use Hana Card can receive various services, including major card-related services, card cancellation, and loss reporting, through the Hana Card Customer Center.
Please use the shortcut below to quickly and easily check the Hana Card customer service center number.
Hana Card Customer Center ARS
Main number: 1588-1688
Hana Card-related services can be processed through the website and ARS. You can process card-related services on the website, but since the procedures such as logging in and authenticating yourself are not easy, you can process them more quickly through the customer center ARS.
Hana Card’s representative ARS number is 1588-1688.
You can connect to ARS by pressing it after connecting the call. Consultation hours include loss reporting and cancellation, and voice phishing damage reporting services that operate 24 hours a day, 365 days a year. Comprehensive consultations are only available from 9 a.m. to 6 p.m. on weekdays.
Hana Card Comprehensive Consultation Major ARS provides the following services.
Hana Card ARS short code
no. 1
Individual member number 2
Affiliate store number 3
corporate member
Number 4
Card issuance guide and simple consultation No. 5
Card loans, car installment finance and credit loans No. 6
Number 7
Application for income deduction and card usage history No. 8
Report loss and financial accident report number 9
Register for use
*button
Number 0
#button
For more detailed information, please refer to the link below.
1st individual member
After connecting to ARS by pressing Customer Center, individual members can use the services below by pressing 1. After pressing 1, move to the next service using the keypad number.
service information
1. Check usage level
1 Check usage level
2 Long-term card loan limit inquiry
3 Request to increase limit
4 Limit increase refusal registration
2. Inquiries regarding payment and deposit
1 Payment inquiry
2 Prepay the bill from your payment account
3 Confirm virtual account and deposit
1. Information on virtual account deposit method 2. Deposit confirmation
4 Check usage history
1. Fax 2. Email 3. Voice
5 Resend invoice, convert to e-mail invoice
1. Resend invoice 2. Convert email invoice
6 Change automatic transfer payment account and check change results
7 Check annual fee details 0Contact a counselor
3. Financial services
1 Apply for short-term card loan
1. Payment account transfer 2. Immediate card payment 3. Reserved transfer 4. Transfer confirmation inquiry 0. Consultant connection
2 Apply for a long-term card loan
1. Payment account transfer 2. Immediate card payment 3. Principal and interest payment information 4. Transfer confirmation inquiry 0. Counselor connection
3 Apply for loan interest Yes Points repayment 4 Apply for partial payment amount carryover agreement
4. Information regarding overseas use
1Overseas usage information
1. Email 2. Voice
2Overseas use guide
1. Overseas User Guide URL 0. Consultant connection
5. Mobile service and point information
1 Mobile phone text service
1. Sign up 2. Cancel
2 point inquiry
1. Point inquiry 2. Point usage information
3 Mobile Card
1. Resend SMS 2. Mobile card application 3. Download error inquiry 4. Mobile card usage guide and other inquiries
4 Hana Card App
1. Hana Card App installation URL 2. Agent connection
0 Other mobile services
6. Product service provision performance inquiry
7. Reissue card
8. Card cancellation
0. Consultant connection
More detailed service information for individual members can be found at the link below.
Number 2 affiliate store member
After connecting to ARS by pressing Customer Center, you can use services related to affiliated store membership by pressing 2. After pressing 2, move to the next service using the keypad number.
service information
1 Transaction approval
2 Cancel transaction approval
3 Affiliate store sales performance fax service
1 Sending fax to affiliated stores’ monthly performance
2 Sending daily performance fax to affiliated stores
4 Affiliate store number inquiry
5 Merchant payment inquiry
0 Consultant connection
More detailed service information for affiliate members can be found at the link below.
Corporate member number 3
After connecting to ARS by pressing Customer Center, you can use services related to corporate membership. Press number 3 and move to the next service using the keypad number.
service information
1 Check payment amount
2 Check usage level
3 Information on usage details and resending invoice
1 Usage details information
1. Fax 2. Email 3. Voice
2 Resend invoice
1. Fax 2. Mail 3. Email 4. Resend existing billing form
0 Agent connection
More detailed service information for corporate members can be found at the link below.
No. 4 Card issuance information and simple consultation
After connecting to ARS by pressing Customer Center, you can use simple consultation services related to card issuance. Press number 4 and move to the next service using the keypad number.
service information
1 Issuance of new card
2 Card issuance progress inquiry
3 Simple consultation and non-member
4 gift card
0 Agent connection
More detailed related service information can be found at the link below.
No. 5 card loan, car installment finance and credit loan
After connecting to ARS by pressing Customer Center, you can use services related to card loans, car installment finance, and credit loans. After pressing 5, move to the next service using the keypad number.
service information
1 Long-term card loan (card loan) service
2 General Credit Loan Service (1800-1207)
3 Car installment financial services (1800-1221)
More detailed related service information can be found at the link below.
Post-registration and use registration of password number 7
After connecting to ARS by pressing the Customer Center button, you can use post-password registration and registration-related services. After pressing number 6, move to the next service using the keypad number.
service information
1 Income deduction service
1 fax
2 emails
3 Mail delivery
2 Card usage history request service
1 individual member
2 Corporate members
3 affiliated stores
More detailed related service information can be found at the link below.
Number 8: Report financial incidents such as voice phishing
After connecting to ARS by pressing Customer Center, you can use services related to reporting financial accidents such as voice phishing. After pressing number 7, move to the next service using the keypad number.
service information
0 Report financial incidents such as voice phishing
1 Report lost card
2 Cancellation of loss report
3 Check loss report details
4 Third-party loss reporting information
More detailed related service information can be found at the link below.
Registered for use 8 times
After connecting to ARS by pressing Customer Center, you can use registration-related services. After pressing number 8, move to the next service using the keypad number.
service information
Register for use
More detailed related service information can be found at the link below.
Report loss of card / approval ARS
Representative 1800-2000
To receive information on Hana Card loss reporting and approval services, the main ARS number is 1800-2000.
Loss report/approval ARS keypad
no. 1
Report loss and financial accident number 2
Merchant transaction approval 3 times
Cancellation of franchise approval
Number 4
Usage level inquiry number 5
Approval details inquiry number 6
Card cannot be used
Number 7
Number 8
number 9
General consultation ARS connection
*button
Number 0
Agent connection #button
For more detailed loss reporting related service information, please refer to the link below.