Cuchen is a company that manufactures rice cookers, electric ranges, induction cookers, and kitchen appliances, and is especially famous for its rice cooker products. Through this article, you can find information about Cuchen Customer Center business hours, phone number, how to apply for A/S, location of A/S center where you can receive service, warranty period, product user manual, etc. If you need to receive A/S for Cuchen rice cookers and home appliances in the future, This will be useful information.
Cuchen-rice cooker-grilled fish-electric range-product
Cuchen
Cuchen Customer Center
Cuchen-Customer Center-Opening Hours
Customer Center Operating Hours
Customer Center Phone Number: 1577-2797
Customer Center business hours: Weekdays 9:00 AM – 6:00 PM, Saturdays: 9:00 AM – 1:00 PM (Closed on Sundays and public holidays)
How to apply for Cuchen AS
You can apply for on-site A/S for Cuchen products through a phone consultation at the customer center or through the page below.
Cuchen AS application
Apply for Cuchen business trip A/S
If you provide your contact information, product name, product symptoms, etc., you can apply for A/S and coordinate a business trip visit schedule with the service engineer.
Cuchen AS Center Location
In Korea, Cuchen AS Centers exist in Seoul, Incheon, Gyeonggi, Gangwon, Busan, Gyeongnam, Ulsan, Daegu, Gyeongbuk, Daejeon, Sejong, South Chungcheong, North Chungcheong, Gwangju, Jeonnam, Jeonbuk, and Jeju, as well as Beijing, China, LA, USA, and Canada. There are service centers overseas as well. You can easily search for A/S centers near your residence on the page below, so please refer to this before applying for A/S.
Find Cuchen Service Center
Cuchen warranty period
Product Type Warranty Period Related Products
General products 1 year All products except seasonal products such as fans and heaters
Seasonal products 2 years Fans, heaters
The quality warranty period for general products is 1 year. General products include all products except seasonal products such as fans and heaters, and products such as rice cookers, pressure cookers, induction cookers, electric ranges, ovens, and blenders are all general products.
The warranty period for seasonal products such as fans and heaters is 2 years.
When calculating the warranty period, the date of purchase is the standard, and the date of purchase is based on the date written on the warranty or purchase receipt.
However, if you purchase a used product through a second-hand transaction, use it in a place other than the normal usage environment such as in a vehicle or ship, or use a household product in a business/business place other than at home, the warranty period stated above will be shortened.
Cuchen paid repair/free repair standard
Cuchen-paid repair/free repair-standard
Free repairs are available when there is a malfunction in performance or function that occurs during normal use within the quality warranty period described above, or when a malfunction occurs in the same part within 2 months from the date of repair when repaired through the Cuchen Service Center.
Cuchen Video Guide/Manual
Cuchen video guide (Youtube)
You can check video information such as usage guides and recipes for each product on Cuchen’s official YouTube channel, and you can check the instructions (manuals) for each product on the official website.
View manuals (manuals) for each Cuchen product
Cuchen homepage address
https://www.cuchen.com/
You can get additional useful information such as product introductions and recipes on the website.
So far, we have summarized the Cuchen customer center, how to apply for AS, AS center location, warranty period, paid repair/free repair conditions, video guide, and product manual. I hope this article will help you understand how to use and after-sales service for home appliances such as Cuchen rice cookers and microwave ovens. thank you