Many households probably use COWON Energy Service for city gas. Before I moved here, I used Cowon Energy Service for city gas. This is because the area I lived in at the time was an area that supplied Cowon Energy services. In fact, during my time using it, I never had to use the customer service center much. Since it was not an automatic transfer, there were occasional cases where I used it to pay bills. However, as you use it, something unexpected may happen, so I will introduce you to Cowon Energy Service’s customer center.
▶Cowon Energy Service website
The Cowon Energy Service website can be easily accessed by searching on the portal site. Let’s take a look at what menus are available.
Go to Cowon Energy Service Customer Center
https://www.skens.com/
This is the main screen of Cowon Energy Service. As expected, the most frequently used representative menus are located in the center of the screen. There are menus for moving out, moving in, and gas stove replacement. It is good to know because moving out and moving in is essential.
Below the main menu, you can see various menus. There are menus such as rate inquiry, automatic transfer, bill type, contract information inquiry, real-time rate calculation, and meter reading. These days, you can easily read the meter by sending a text message to the recipient.
This is a submenu that appears when you click the rate inquiry/application menu in the upper right corner. Fee management, automatic transfer, bill management, contract information, technician visit application, meter reading, safety inspection SMS application, etc.
The information menu includes promotions, supply application/rate, gas and safety, customer center, and regional service center. What we are interested in today is customer service.
▶Cowon Energy Service Customer Center
No matter which service you use, it can be really useful if you understand the information provided by the customer service center in advance. The same goes for Cowon Energy Service. Let’s check out the various information provided by the customer center. First of all, this is the most basic customer service phone number.
Go to Cowon Energy Service Customer Center
https://www.skens.com/
– Customer center phone number: 1599-3366
Cowon Energy Service’s customer center has a total of 5 menus. There are FAQs, Q&A, title change information, gas appliance AS information, and VOC improvement notifications, but we will only look at the four important ones.
1. Customer Center FAQ
Cowon Energy Service’s Customer Center FAQ contains various questions and answers related to service use. There are detailed introductions to inquiries related to gas supply, gas rates, gas safety management, moving in and out, gas appliances, gas testing, and other inquiries, so it would be a good idea to check before using the customer center.
2. Customer Center Q&A
If you have any problems or inquiries regarding the use of COWON Energy Service’s gas, you can resolve them through Q&A questions. Actually, many people are using it. Since responses are usually completed within a day, I think you will be able to use it easily.
3. Information on customer center name change
When using the service, you may need to change your name due to a change in name. Let’s see how to change your name.
change of name
– If the gas user of the building containing the gas supply and use facility changes due to reasons such as sale, lease, inheritance, etc., the changed gas user
You must apply for a name change to our company in writing (including electronic documents) or by phone. If there is an application for a name change as a gas user, our company must take necessary measures, such as confirming the delinquency of the previous gas user.
– If there is no application for name change from the changed gas user, all rights and obligations of the former gas user are deemed to have been inherited by the changed gas user.
Subject to change of name
– Customers whose gas users have changed due to moving
– Customers whose name on the invoice is not a user but a company-wide user
– Customers whose gas users have changed due to lease, inheritance, etc.
How to apply
– Main phone number (call center): Apply by phone at 1599-3366
– If there is an unpaid amount from the previous user, please be sure to check as name changes are not possible.
4. Customer Center Gas Equipment A/S Information
When using city gas, problems may occur not only with the city gas itself, but also with various devices such as boilers. In this case, you must contact the A/S center for each part. Cowon Energy Service provides various after-sales service guidance (guidance only).
Gas boiler inconvenience report
For any inconveniences or after-sales service requests while using a gas boiler, please contact the manufacturer of the relevant boiler product.
– Rinnai Korea: 1455-3651
– Kyungdong Boiler: 1588-1144
– Lotte Machinery: 1588-8888
– LG: 1588-7777
– Dongyang Magic: 1577-7784
– Cricket: 1588-9000
– Daesung Celtic: 1588-8577
– Daewoo: 1588-1588
– SK (meritorious service): 1577-5161
A company specializing in disassembly, inspection and repair of static pressure machines.
– Iljin Trading Company: 010-3753-9266
– Sewon Enertech: 02-824-4400
– Jinyong Engineering: 02-838-3691
– Korea Gas Periodic Inspection: 011-9916-0527
– SIC: 02-408-3020
– Donkin Engineering: 02-2633-0552
– Fuel efficiency ENG: 011-265-2446
– Korea Gas Safety System: 02-948-7161
Constant pressure constant safety inspection company
– Daehan Safety: 031-701-7285
Magnetic pressure recorder specialist
– Reputation opportunity: 02-2625-0085
– Gas Deco: 1544-0183
– Chosun Measuring Instruments: 02-2268-4344
Standard gas seller
– Gas Deco: 1544-0183
– Samjeong Gas: 032-575-1441
– Seonggwang Special Trading Company: 02-2655-1057
Electrical protection company
– Hansol Method: 02-2665-8398
– Daewoo Front Line: 02-309-6781
– Seoul method: 02-529-2803
– Woori Electric Method: 032-677-8338
Alarm company (leakage circuit breaker)
– Shinwoo Electronics: 031-421-8500
– Seonghwa Electronics: 031-334-9366
– Gas Deco: 1544-0183
– Lee Woo-gi: 031-459-6771
– Samgwanggyejeon: 02-407-2119
– Korea Gas Equipment: 031-797-1778
– Seongwon Industries: 02-956-6534
– Hwaseong Co., Ltd.: 02-895-5353