Today, we will summarize Kakao Pay customer service phone numbers, agent connection, payment cancellation/error, chat consultation, business hours, etc. Kakao Pay is an app used by many people due to its excellent convenience for remittance and payment. Kakao is amazing at creating this kind of ecosystem, and quickly.
It’s definitely convenient. I myself use it quite often, and the ability to send money to people directly on KakaoTalk is very convenient, even though it’s not a big deal – anyway, if many people use it, various problems will naturally arise. There are people who have a harder time finding phone numbers than you might think, so I’ll try to summarize.
Find out information about using the Kakao Pay Customer Center right away!
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Kakao Pay customer center phone number, agent connection
Kakao Pay customer center chat consultation, payment cancellation/error inquiry
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Kakao Pay customer center phone number, agent connection
Category Number/Business Hours
Kakao Pay Customer Center main number: 1644-7405 (Weekdays 09:00 ~ 18:00)
Senior citizen phone number 070-7888-4310 (Weekdays 09:00 ~ 18:00)
Financial Security Center (Lost/Theft) 1833-7483 (Open 24 hours a day, 365 days a year)
Kakao Pay Securities 1600-8515 (Weekdays 08:00 ~ 18:00)
Kakao Pay Money Card 1600-0223 (Weekdays 08:00 ~ 18:00)
If something is unclear, you can first call Kakao Pay Customer Center’s main number, ☎️1644-7405. We handle all general inquiries such as remittance, payment, and login.
▶You can use the phone screen ARS service by calling 1644-7405. The details are as follows.
First, if you press 1, you will be connected to KakaoTalk consultation. If you press 1> and enter your mobile phone number, a KakaoTalk consultation notification message will be sent. You can call consultation by pressing 2. The services are as follows.
No. 2> No. 1 automatic transfer, open banking SMS inquiries are available.
No. 2> You can inquire about transfer or payment service.
You can inquire about securities services such as 2nd and 3rd stock funds.
No. 2> No. 4 You can inquire about signing up, logging in, or verifying your identity.
You can inquire about using Kakao Pay services other than No. 2> No. 5.
You can inquire about partnership with affiliated stores 2> 6.
You can inquire about transaction/payment details, remittance confirmation, and certificate issuance through numbers 2 > 7.
As you can see, there are also dedicated numbers for senior citizens, Financial Security Center, Kakao Pay Securities, and Kakao Pay Money Card. Please note that the Financial Security Center is open 24 hours a day, 365 days a year, especially for inquiries regarding loss/theft incidents:)
Kakao Pay-Customer Center-Shortcut-Button
Kakao Pay-Customer Center-Lost Report Light-Options
You can also make various inquiries through the Kakao Pay Customer Center website, such as loss reports, erroneous remittance brokerage, theft reports, and purchase dispute reports, so please take a look!
Kakao Pay customer center chat consultation, payment cancellation/error inquiry
With Kakao Pay, you can not only have phone consultations, but also chat consultations (KakaoTalk consultations) and 1:1 inquiries. In fact, I use online inquiries such as chat consultation more than by phone. Phone calls are good, but there are times when the wait is long and you quickly forget what you asked during the conversation. If you have a chat consultation, the wait time is short and the information you asked remains in the chat window, making it easy to check again.
KakaoTalk consultation is open from 09:00 to 17:30 on weekdays. However, chatbot inquiries are open 24 hours a day, 365 days a year, so if you have any questions, try using the chatbot! This alone can solve a lot of problems 🙂
▶️Kakao Pay KakaoTalk consultation
First, to use KakaoTalk consultation, search for ‘Kakao Pay Customer Center’ in the KakaoTalk search bar and add it. And when you click [Customer Center] in the channel menu, you can see [Contact a counselor] and [1:1 inquiry]. When you click on Connect to a Counselor, you will see [General Inquiry], [Receipt of Complaint], etc. You can select the part you want and follow the steps in order to talk to a counselor directly.
Kakao Pay-Kakao Talk Consultation-Menu Window
Counselor connection – 1:1 inquiry – selection window
Counselor connection-in progress-window
▶️Kakao Pay 1:1 inquiry
1:1 inquiry is an email service, so if you leave an inquiry, you can receive a reply quickly. Select a category (account, online payment, stock, receipt, etc.), enter the email address to receive a response and the content of your inquiry, and then click [Submit Inquiry].
Kakao Pay-1:1 Inquiry
Inquiry reception – scene
If you look, you can see the list of payment cancellations and payment errors mentioned in the category title, right? You can also easily ask questions about payment! (Of course, you can also consult by phone or KakaoTalk.)
Up to this point, we have looked at Kakao Pay customer service phone numbers, agent connection, payment cancellation/error, chat consultation, business hours, etc. I hope this helps those who are looking for it 🙂