차지백 서비스The Korea Consumer Agency announced on the 17th that damage such as suspected Black Friday fraud or non-delivery can be resolved through the credit card chargeback service.
While overseas direct purchasing is expected to increase rapidly ahead of the peak overseas purchasing season such as Black Friday and year-end Christmas sales that begin at the end of November, the Korea Consumer Agency has developed a ‘Credit Card Chargeback Service User Guide’ to effectively deal with consumer damage caused by overseas direct purchasing. did.
Request card company to cancel already approved transaction in case of non-fulfillment of refund, etc.
Credit card chargeback service refers to a deposit cancellation or refund, and is a service in which an overseas transaction consumer requests the card company to cancel an already approved transaction if there are reasons such as suspicion of fraud, non-delivery, suspicion of counterfeit goods, or non-fulfillment of refund.
As a result of analyzing 823 consumer consultations related to overseas direct purchases received through the ‘International Trade Consumer Portal’ operated by the Korea Consumer Agency from January to October 2017, the Korea Consumer Agency found that damages due to cancellation, refund, and exchange processing delays and rejections were It was revealed that there were 301 cases (37%), 114 cases (14%) damage due to loss of contact with business operators and site closure, and 103 cases (13%) damage related to delivery.
Of these, 35.0% (288 cases) were classified as damages that could be resolved through credit card chargeback services, and instructions were provided on how to use the service.
The chargeback service can be used not only for damage to items purchased directly from overseas, but also for damage related to hotel and rental car reservations and tax refunds incurred while traveling abroad.
After securing supporting information, you must apply to the credit card company in writing within the deadline (120 days).
The chargeback service can be applied to the credit card company in writing within 120 days from the card payment date (slip receipt date), and supporting materials such as transaction receipts, order details, and emails exchanged with the business must be submitted to prove the claim.
The Consumer Agency has installed the ‘Credit Card Chargeback Service Usage Guide’ on the ‘International Transaction Consumer Portal’, an overseas direct purchase consumer information portal.
