Eastar Jet is an airline that allows you to travel to various cities domestically and internationally at a low cost. However, if you want to use Eastar Jet, you must be familiar with the customer center phone number, online check-in method, baggage regulations, etc.
In this article, we will kindly guide you through information that is good to know before boarding Eastar Jet. If you want to use Eastar Jet comfortably, be sure to read this!
Table of Contents
Easter Jet Customer Center Phone Number
Easter Jet Website
Easter Jet Online Check-in
Easter Jet Baggage Regulations
Checked Baggage
Carry-on Baggage
In conclusion
Easter Jet Customer Center Phone Number
Easter Jet operates domestic flights from Seoul Gimpo, Cheongju, and Gunsan to Jeju Island, and international flights to Japan, Taipei, Bangkok, Da Nang, and Nha Trang. If you want to change or cancel your flight reservation, or if you experience problems such as a delayed flight, you should call the airline’s customer center. Eastar Jet does not have a separate customer center phone number, but you can receive consultation by calling the reservation center.
The phone numbers for the Eastar Jet reservation center are as follows:
Domestic: 1544-0080
International: 02-3481-0080
The operating hours of the Eastar Jet reservation center are as follows.
Domestic: Mon~Fri 08:00~20:00, Sat/Sun/Holidays 08:00~18:00
International: Mon~Fri 09:00~18:00, Sat/Sun/Holidays Closed
You can inquire about flight reservations, changes, cancellations, refunds, delays, cancellations, etc. by calling the Eastar Jet reservation center. You can also book flights, check reservations, cancel, and refund on the Eastar Jet website, so please refer to this page.
Go to Eastar Jet Customer Center
Eastar Jet website
Eastar Jet online check-in
To board Eastar Jet, you must check in at the airport. However, if you check in online in advance, you can go straight to the departure hall and board without going through the check-in counter. This will save you time and allow you to select the seat you want. However, if you have luggage, you must check in your luggage at the counter and then proceed to the departure hall.
You can check in online on the Eastar Jet website or mobile app. To check in online, please follow the steps below.
Check the details in ‘My Reservation’ and select the ‘Online Check-in’ button next to the reservation number.
Select a seat and complete check-in.
You can receive the issued boarding pass via KakaoTalk or email through ‘View Boarding Pass’ and the share function at the bottom of the app.
If you made a reservation through a travel agency or as a non-member, you can check in at ‘My Reservation – Non-member Reservation’ without logging in and proceed with check-in.
Online check-in is available only for a limited time. You must check in online at the following times:
Domestic flights: 24 hours to 35 minutes before departure
International flights: 24 hours to 1 hour and 30 minutes before departure
Some passengers cannot use online check-in. Please note that online check-in service is not available in the following cases:
Passengers with infants, solo passengers under 19 years of age, passengers who have purchased emergency exit seats in advance, passengers with pets, passengers who need assistance from staff (pregnant women, passengers requesting wheelchairs), etc.
Go to online check-in
Eastar Jet baggage regulations
If you are going to fly Eastar Jet, you should also know the baggage regulations. Baggage is divided into carry-on baggage that you bring into the cabin and checked baggage that you check in at the check-in counter. The size, weight, and allowance of baggage may vary depending on the type of seat and ticket purchase conditions. Let’s take a closer look at Eastar Jet’s baggage regulations.
Checked baggage
Checked baggage refers to baggage that you check in at the check-in counter, not carry into the cabin. When you check in your checked baggage, you will receive a baggage tag. You should keep it well so that there are no problems when you find your baggage later. The allowance for checked baggage varies depending on the type of seat and ticket purchase conditions.
Eastar Jet’s checked baggage allowance is as follows:
Domestic flights: Free checked baggage allowance of 15kg
International flights: Special fares do not include checked baggage (purchase separately), discounted/regular fares include free checked baggage allowance of 15kg
Checked baggage must not exceed 158cm in total length, width, and height. It must weigh no more than 32kg. If checked baggage exceeds the allowance, excess baggage fees will be charged. Excess baggage fees vary by route and weight, so please check the Eastar Jet website for details.
Checked baggage cannot contain sharp objects, golf clubs, scissors, or other items that may pose a risk to others, or explosives, flammable materials, compressed gases, toxic substances, or other dangerous items. Also, do not check valuables such as cash, securities, jewelry, or expensive electronic devices as checked baggage. If you do, we are not responsible for their loss or damage.
Go to baggage regulations
Carry-on baggage
Carry-on baggage refers to small items that you bring into the cabin. Cabin baggage is allowed if the total length, width, and height does not exceed 115cm (20+55+40cm) and the weight does not exceed 10kg. Cabin baggage must be stored under the seat or in the overhead compartment.
In addition to cabin baggage, you can bring the following items:
Small electronic devices, handbags, cameras, umbrellas, small amounts of reading materials, baby supplies, coats, etc.
Assistive devices (e.g. canes, crutches, etc.) and a limited amount of duty-free goods
Sharp objects, scissors, cutter blades, folding knives, all firearms, martial arts self-defense equipment, sports equipment, batteries, tools, etc. cannot be placed in cabin baggage. These items must be checked in. Baggage exceeding the cabin allowance (10kg) must be checked in, and in this case, excess baggage fees will be charged.
What items cannot be brought on board?
In conclusion
We have introduced the customer center phone number, online check-in method, and baggage regulations that you should know when using Eastar Jet. Eastar Jet is an airline that allows you to travel to various cities both domestically and internationally at a low cost, so we hope you make good use of this information. Have a pleasant trip with Eastar Jet!