S1 Secom Customer Center Information
Customer Center Phone Number: ☎1588-3112 (Open 24 hours a day, 365 days a year)
S1 service subscription consultation
How to apply online: You can apply for membership through the S1 website.
Go to S-1 membership consultation and online application
Information required when applying: name, mobile phone number, installation location, product of interest, desired consultation time
How to check and remotely control business expenses through the S-1 app
1. Install S1 Customer Center app
Download and install the S1 Customer Center app on your smartphone. This app allows you to set and release security in security areas, apply for additional services, and check contract information and security/release history.
2. Agree to use the remote guard/release request service in the app
When you first use the app, instructions for using the remote guard/release request service will appear. Select the Agree button to agree to use the service.
After agreeing, the security area you manage will be displayed on the main screen of the app. On this screen, you can check the real-time status and whether an alarm has occurred at a glance.
3. Convenient remote guard/disarm utilization
You can use the app to turn security on or off for individual security areas. If a problem occurs while setting or disabling security, the app will notify the user of the problem through a pop-up message.
When disarming a guard, the user can check the status of the guard disarming through a message such as “Disarm has been requested. It may take up to 2 minutes to complete.”
S1 Secom installation fee
Installation of S1 Secom services includes installation of detectors (sensors) and image information processing devices. S1’s professional installation team is responsible for this installation work, and the customer is responsible for the costs incurred during installation.
S-1 Secom contract cancellation
If the customer wishes to cancel within the contract period, the customer must notify S1 of the desired cancellation date in writing or by phone. If you cancel within the contract period, penalties and other costs (discounted installation fee, unpaid service fee, etc.) may be incurred.
S1 Secom dispatch time
S-1’s dispatch vehicles are constantly patrolling and responding to abnormal situations, so when dispatch is requested, the time required may vary depending on the vehicle’s location. However, with customer safety as the top priority, the control center, which operates 24 hours a day, determines dispatch priorities in real time, and processes are operated to respond as quickly as possible in emergency situations.
S1 Secom CCTV video problem
If CCTV footage is not displayed, first check whether power is supplied to the video storage device (NVR, DVR) and whether the LAN cable is properly connected to the router. If there is no problem, you must contact S1 Customer Center (1588-3112) and request resolution of the problem.
S1 Secom contract period
The basic contract period for S-1 Secom service is 3 years (36 months). However, the contract period can be adjusted to 1 year (12 months), 2 years (24 months), or 5 years (60 months) depending on the agreement between the contracting parties. The monthly service fee may vary depending on the contract period, and if the contract period is less than 3 years, the monthly service fee may be higher.
S1 Recruitment Method and Interview
S-1 interview difficulty was rated at 2.9 on average, and the interview route was found to be mainly through online application (45%) and open recruitment (40%). Responses to the interview experience were positive with 41% and average with 53%, with a high proportion of respondents having a positive or average experience. As a result of the interview, 71% passed, 21% failed, and 8% were on waiting list.