Today, we learned about the Yanolja customer service phone number, how to cancel a reservation, and the cancellation fee refund policy. To explain this in more detail, since Yanolja offers a variety of products, reservation cancellation and refund policies are slightly different for each product being reserved.
For example, hotel reservations often have different cancellation fees and refund policies. On the other hand, there are cases where there is no cancellation fee for lodging products such as pensions. Additionally, fees may vary depending on when the reservation is canceled. These product-specific regulations can be found on the Yanolja website or mobile application. Therefore, when making a reservation, be sure to check the regulations for each product and make your travel plans. This will help you avoid unnecessary problems.
Yanolja Customer Center Phone Number
Yanolja Customer Center
Yanolja Customer Center: 1644-1346 (9 a.m. – 3 a.m. the next day)
Yanolja’s customer center contact number is 1644-1346, and its operating hours are 365 days a year, with real-time agent contact available from 9 a.m. to 3 a.m. the next day. The website is known to be closed until 6 p.m., and is closed on Saturdays and public holidays. there is.
How to cancel Yanolja reservation
Yanolja Customer Center-
There are two ways to cancel your reservation: First, you can cancel your reservation by calling Yanolja Customer Center. If your phone doesn’t connect or you’re short on time, you can cancel your reservation right away using the Yanolja app. However, depending on the reservation type, cancellation may not be possible, so please check when making a reservation.
For motels and hotels, cancellation is possible after the reservation has been made. For motels, if you cancel your reservation through the Yanolja app or website within 1 hour of completing the reservation, you can receive a full refund of the amount paid. However, if check-in time has passed, cancellation is not possible. However, if you make a reservation after the check-in time has passed, you can cancel it through the motel’s customer service center within 15 minutes.
For hotels, if you cancel your reservation within 10 minutes of payment, you can receive a full refund of the amount paid. However, if check-in time has passed, cancellation is not possible. If the service is unavailable due to force majeure, exceptional cancellation is possible through the customer center. In this case, the service must be unavailable due to causes such as a natural disaster or bad weather, and it may be necessary to submit data proving the extent of the impact of the natural disaster, such as the site conditions of the facility or transportation and travel routes. However, depending on the severity of the disaster, cancellation may not be possible. Please keep this in mind.
Yanolja Care Cancellation and compensation due to accommodation circumstances
Yanolja refund
If a customer who has made a confirmed reservation for a Yanolja Care accommodation product with a Yanolja member account has their reservation canceled due to accommodation circumstances within the compensation period, we will immediately compensate the customer for the resulting damage (a 100% refund of the actual payment amount and payment of additional compensation points). .
※ Compensation period: Compensation for cancellation of reservation due to accommodation circumstances from the day of check-in to 5 days prior to check-in. (However, cases excluded from Yanolja Care application for each motel/hotel/pension/guesthouse category)
If a Yanolja Care accommodation product is canceled due to accommodation circumstances, an automatic refund and compensation will be provided without separate cancellation notification to the customer.
Compensation is given in Yanolja points based on the actual amount paid at the time of reservation.
On the day of check-in ~ 1 day before check-in: Compensated with points equivalent to 100% of the actual payment amount
2 days before check-in ~ 5 days before check-in: Compensation with points equivalent to 50% of actual payment amount
Please also note the following:
This policy does not apply to all accommodation products, and only applies to products with a confirmed reservation at domestic lodging establishments participating in Yanolja Care.
Excluding standby reservation products made after a reservation request but before approval by the affiliated store, products from overseas accommodations and accommodations that do not participate in Yanolja Care are excluded, and are limited to reservations made after the participating lodging establishments participate in Yanolja Care.
No compensation is provided to non-members.
The amount paid at the time of reservation will be 100% refunded according to the original payment method. Additionally, Yanolja points are automatically paid to the account you reserved. Yanolja points received can be used for 90 days from the date of payment. If a situation that runs counter to company policy occurs during the payment process, reward points already paid may be refunded.
Yanolja coupon use refund
If you use a coupon you own, it will be returned to your account regardless of the cancellation fee even if you cancel your reservation. However, in the case of ‘instant discount coupons (first-come-first-served coupons)’, they are not eligible for return because they are not coupons owned by members.
There are some things that cannot be canceled, so please refer to the information below.
When check-in time elapses (including no-show) or actual check-in occurs
※ No-Show: Do not use the reserved accommodation without prior contact.
In case of cancellation on the day of check-in
In case of minors staying
According to the Youth Protection Act, minors (those under 19 years of age) are prohibited from sleeping together, and they cannot sleep together without a legal representative.
For rooms with no parking or walk-up only
Cancellation is not possible due to parking unavailability. If you cannot enter the room on site due to this reason, cancellation and refund are not possible.
Also, if you made a reservation using a mobile phone payment, cancellation and refund are only possible in the month of payment. If you cancel after the following month, you will be refunded in cash or Yanolja points through your account.
Yanolja cancellation fee policy
Yanolja cancellation fee
Among products with a confirmed reservation, if the reservation is canceled due to accommodation circumstances within 15 minutes from the time of reservation completion, compensation will be provided. Please note that compensation is only applied to reservations made after the check-in time. For hotels, pensions and guesthouses, compensation is provided if the reservation is canceled due to accommodation circumstances within 10 minutes from the time the reservation was completed. However, if the reservation is canceled after the check-in time has elapsed, compensation will not be applied. If the reservation is canceled due to accommodation circumstances within 1 hour from the reservation completion time, compensation will be provided. However, if the reservation is canceled after the check-in time has elapsed, compensation will not be applied.
The base date for which the cancellation policy applies is the date of check-in, and the cancellation fee is calculated based on the sales amount.
In principle, same-day reservations cannot be canceled. Cancellation is only possible at affiliated stores where same-day reservations can be canceled free of charge.
Partial cancellation is only possible for consecutive night reservations, and a daily fee may be charged according to the cancellation policy of the affiliated store.
No separate cancellation fee will be charged in case of cancellation due to the partner’s negligence, such as overbooking. However, since automatic cancellation is not done electronically, a cancellation fee may be charged if you cancel yourself.
Early departure, unilateral cancellation, or partial cancellation due to conflict with the affiliated store are generally not possible.
Cancellation fee calculation is applied in the following order: cash payment amount through PG company, point usage amount, coupon or affiliate point discount amount. At this time, if the cancellation fee charged exceeds the actual payment amount (cash/PG payment amount + point usage amount), the excess cancellation fee amount will follow the coupon or affiliate point return policy used.
If the accommodation you booked is for consecutive nights (more than 2 nights), different cancellation fee rates are applied for each night you booked. However, there are common rules related to this. Reservation cancellation policies are applied based on the check-in date, and when cancellation fees are incurred, they are calculated based on the initial reservation amount, including discount amounts such as coupons and points.
In addition, the same cancellation policy applies when canceling a reservation to change reservation information such as use date and room. Accordingly, please keep the cancellation policy in mind when canceling your reservation.
When canceling a reservation for multiple nights, a prorated amount is calculated based on the cancellation date and time, and a cancellation fee is also charged when payment is canceled to change reservation information.
Exception rule for charging cancellation fee (cancellation possible without provision)
How to cancel Yanolja
Yanolja app/web provides the following conditions for customers to cancel reservations.
motel
For reservations made before check-in time, cancellation is possible within 1 hour from the reservation completion time. However, even if check-in time has already passed, cancellation and refund are possible within 1 hour.
For reservations made after check-in time, cancellation is possible within 15 minutes from the reservation completion time. However, if you have already entered the room, cancellation is not possible.
Hotel/Pension/Guesthouse
For reservations made before check-in time, cancellation is possible within 10 minutes from the reservation completion time. However, cancellation and refund are not possible for some hotel accommodation products or if check-in time has already passed.
Waiting reservation room
After making a reservation for a standby reservation room product, cancellation is possible if you cancel your reservation while in the ‘waiting for reservation confirmation’ status.
Exception provisions due to natural disasters or bad weather
If the service is unavailable due to force majeure, such as a natural disaster or bad weather, exceptional cancellation is possible through the customer center. However, we may request submission of materials proving the extent of the natural disaster’s impact (on-site conditions of the facility, means of transportation, travel route, etc.) or, depending on the severity of the disaster, reservation cancellation or refund may not be possible. In these cases, we do our best to provide detailed guidance and assistance to our customers.
Precautions when using Yanolja
Due to the nature of real-time reservations, duplicate reservations may occur for the same room. In this case, reservations for which payment has been made first have priority, so subsequent duplicate reservations may be cancelled. Additionally, if a reservation is cancelled, the room will be immediately updated so that other customers can reserve it.
Reservations may be canceled before confirmation of the peak season rate or after notification through customer service about incorrectly registered rates. In this case, you can cancel your reservation after receiving guidance from customer service.
If it is confirmed that the facility information displayed at the time of reservation is different or that the contract has been implemented differently, the reservation may be canceled at the request of the customer or the accommodation facility. In these cases, quick processing is done to minimize customer inconvenience.
Hotel reservations can be canceled and refunded according to each hotel’s cancellation policy.