Gas ranges, boilers, etc. are necessities of life, and if they break down even for a moment, they cause direct inconvenience to life. In particular, boilers often break down in the winter, and since on-site repairs are concentrated in certain seasons, you can receive repairs as quickly as possible if you submit the repair as soon as possible.
Rinnai-Service Center-Phone Number-Operation Hours-Information
Rinnai operates a service center to repair malfunctions and respond to customer complaints. The service center is open only on weekdays and is usually closed on Saturdays, Sundays, and public holidays. If it is difficult to provide phone consultation or it is past operating hours, you can also request after-sales service and consultation through the website.
Rinnai Service Center Phone Number Operating Hours
Rinnai operates dealerships and service centers throughout the country, including Seoul, Incheon, North Chungcheong, South Chungcheong, Jeonbuk, Ulsan, Busan, Gyeonggi, and Gangwon.
Rinnai Service Center operating hours and visiting hours are from 9:00 AM to 6:00 PM on weekdays, and are usually closed on Saturdays, Sundays, and public holidays. The consultation phone number for A/S applications and complaints is 1544-3651. Cases received through the website on weekends and public holidays will be contacted and visited sequentially by an engineer in charge on weekdays.
If you request on-site repairs for a product whose quality warranty period has expired, you may be charged a travel fee. The travel fee is 18,000 won regardless of the type of gas stove or boiler.
However, for visits between 20:00 on weekdays and 08:00 the next day, or on Saturdays, Sundays, and public holidays, and reservations for visits made at the same time, a travel fee of 22,000 won will be charged instead of 18,000 won. Visit requests through the website can only be made within 7 days. If you enter a later date, the request may not be accepted.
Rinnai-Service Center-Visit-Available-Hours
Rinnai-Service Center-as-Consultation Line
Rinnai Service Center Warranty Period
Rinnai Service Center’s warranty period varies depending on the product and construction year. For gas boilers constructed (installed) after September 1, 2006, the quality warranty period is 3 years and the parts retention period is 8 years.
The quality warranty period for oil boilers, electric boilers, cooling/heating systems (GHP, EHP, GA), and air conditioners is 2 years. The quality warranty period for stoves (electric, gas), gas heaters, gas clothes dryers, and gas water heaters is the same at 2 years, while the quality warranty period for microwave ovens and water purifiers is as short as 1 year.
The quality warranty period for gas ranges, gas oven ranges, electric water heaters, hot water cleaners (bidets), electric ovens, and blenders is 1 year, and the parts retention period is 6 years.
The quality warranty period for Rinnai household dish dryers, air cleaners, household dishwashers, water softeners, leftover dishwashers (VIUUM), and electric ranges is 1 year, and the quality warranty period for gas-type commercial dishwashers is up to 2 years. However, the quality warranty period for commercial appliances (grillers, fryers, dishwashers, rice cookers, soup pots, sterilizers, ovens, ice makers, refrigerators, etc.), imported goods, far-infrared heaters, and electric cookers is one year.
Rinnai-Service Center-Travel Fees
Rinnai-gas-boiler-quality-warranty-3 years
The quality warranty period for Rinnai products for which no separate period is specified is 1 year, and the parts retention period is 5 years. The quality warranty period for the core components, the air conditioner and compressor, is 4 years, and the quality warranty period for the microwave oven, magnetron/refrigerator, compressor/fan heater, and burner is up to 3 years.
When used in places other than normal usage environments, such as home use, commercial use, vehicles, ships, etc., the warranty period is shortened to 1/2 of the applicable warranty period.