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We will reply to the contact information (mobile phone number/email address) you provided with the processing result.
The amount of payment for paid apps and contents provided in the Google Play Store is utilized by Google’s own payment system.
Making a payment is called “Google Play Billing”. In-app purchases are made through the Google account logged into the Play Store.
Payment will be made with the payment method you set.
After selecting the Buy a Pass button, you can change the payment method at the bottom of the in-app payment window that is exposed.
You can change your payment method on the Play Store > Profile Image > Payment Method page.
If multiple accounts are registered, even if you changed the profile image you want to pay for in the Play Store,
Payment may be made to your primary Google account. When paying, be sure to check the account and payment method being paid.
In order to provide and use the service normally, you must comply with the payment policy set by Google.
Therefore, you cannot purchase a subscription without making a “Google Play Payment”.
■ Product type There are a gift voucher for song purchase that allows you to add songs to My Music Room and a coupon for listening to all songs for a limited period of time. ■ What is a song purchase voucher? You can purchase a song purchase voucher to add songs to My Music Room. You can enjoy songs purchased in the Music Room with your friends through the Music Room. ■ What is the Unlimited Listening Pass? The unlimited listening pass is a period-based product that allows you to enjoy all the songs on Kakao Music. (Listing to some songs may be restricted depending on the contract with the rights holder and requests.) ▶ Regular payment: Automatically paid every month ▶ 30-day pass: Unlimited listening for 30 days
Since the transaction is carried out using Google’s payment system, cancellation of the pass and request for refund can also be processed through the Google Customer Center.
Relevant details such as refund deadlines are subject to Google’s refund policies and regulations.
You can request a refund through Google Customer Center > Google Play > Refunds and Returns below.
https://support.google.com/?visit_id=637888930032843431-1462573695&rd=1
Since the transaction is carried out using Google’s payment system, details such as refund deadlines are subject to Google’s refund policy and regulations.
However, “Google Play Payment” may have a refund deadline that can be processed according to Google’s refund policy, and if the deadline has passed, please contact [1:1 Inquiry].
To reserve cancellation of a regular payment product, click More in the app > Product in use > Listen to all songs (monthly subscription) Manage button on the right >
You can also make a cancellation reservation after going to the Play Store by clicking the Cancellation Reservation button,
You can also enter the Play Store from the beginning and follow the path below to reserve cancellation.
Play Store > Profile Image > Payments & Subscriptions > Subscriptions > Select the Kakao Music icon > Schedule Cancellation
■ Music Purchase Gift Certificates Music Room gift vouchers can be purchased as many times as desired. However, the number of purchases may be limited when participating in an event. ■ Unlimited Listening Ticket Unlimited Listening Ticket cannot be purchased repeatedly. When purchasing additional listening products, please purchase after the current listening product ends.
Purchased music is a BGM product, and you can listen to it through Kakao Music and enjoy it with your friends. However, music purchased at the request of the rights company or distributor may not be played normally. If the purchased music source does not play normally, please contact us through 1:1 inquiry and we will help you quickly.
