If you are dissatisfied with a purchase from the Google Play Store or if you purchased an app by mistake, you can request a refund. The Play Store refund policy is generous, allowing refunds even after using the app.
How to refund Google Play Store purchases and subscriptions. (including in-app) 구글플레이 환불
How to refund Google Play Store purchases and subscriptions. (including in-app)
index
How to Request a Google Play Store Refund on Mobile
How to refund app purchases
How to refund apps or in-app purchases
How to Request a Refund Using Desktop
How to request a refund for purchases made over 48 hours
Check refund status or history
[Worth reading together]
The Google Play Store allows you to download and install tons of Android apps with just a few taps.
But no matter how easy apps are to download and install, they’re not for everyone, and sometimes you pay for paid apps.
If you are dissatisfied with a purchase from the Google Play Store or if you purchased an app by mistake, you can request a refund. The Play Store refund policy is generous, allowing refunds even after using the app.
It will help you understand what to expect when requesting a refund on the Play Store, how to request a refund and what restrictions apply.
The Google Play Store’s refund policy is clear.
Play Store purchases (including in-app purchases) can be canceled and refunded immediately within 48 hours, after which the app will be uninstalled and the payment method used for purchase will be refunded.
Play Store refund requests can be processed from your mobile or desktop web browser.
How to Request a Google Play Store Refund on Mobile
The easiest way to request a Play Store refund is through mobile.
You can get a refund without any problems within 48 hours of refunding through the Play Store by following the procedure below.
There are two ways to request a refund, but if you need a refund for an in-app purchase, follow the second method.
Before you begin, make sure you’re using the Play Store while logged in with the same account you purchased from.
How to refund app purchases
If you simply purchased and installed the app, refunding is very simple.
1. Go to the Play Store page for the app you purchased and tap ‘Refund’.
2. Click ‘Request Refund’ in the pop-up window.
3. After confirming your refund, you will receive an email notifying you that your refund request has been processed and your refund will be issued.
How to refund apps or in-app purchases
If the above method refunds only apps, this method can refund in-app purchases as well as in-app purchases/.
1. Open the Play Store and tap on ‘Profile Picture’ in the top right corner of the screen.
2. Select ‘Payments & Subscriptions’.
3. Select ‘Budget & Breakdown’.
4. Tap the product you paid for and tap Refund.
5. Click ‘Yes’ on the pop-up window to confirm your refund.
Requesting a refund is relatively hassle-free, but checking your bank statement is always a good way to get a refund.
If you have any issues with your refund request, please contact the Google Play Store support team.
How to Request a Refund Using Desktop
You can also request a refund through Google’s support page on desktop.
1. Go to the Google Play Help topic about requesting a refund.
2. Click Request Refund. This will bring you to a page linking to your refund policy, click ‘Continue’ at the bottom of the page.
3. Check the account used for purchase.
4. Select the purchase you want to refund and click Continue to go to the confirmation page.
5. Select a reason for your refund request and click Continue.
6. On the next page, you will also see the reason for the cancellation. However, you must enter text into the fields before the ‘Continue’ button turns blue. Describe the problem and click Request Refund to complete the process.
7. You will receive an email notifying you that your refund has been processed.
Refund processing is now complete.
However, because things don’t always go smoothly, common problems with asking for a refund include:
How to request a refund for purchases made over 48 hours
If you don’t see a refund button in your transaction listing, the 48 hour refund period has passed and you should instead contact Google Support or the app developer. To request a refund for a purchase that has an expired refund period, contact Google Support or the app developer directly. to ask for help.
To contact the developer of the app, go to the app’s Play Store page and tap Contact Developer to expand the developer contact information.
If an email address is displayed in the drop-down menu, click Email to send a draft email for the refund to the developer.
Include as much relevant information as possible. More information always helps get your money back.
Check refund status or history
Google’s online refund system has a function to check the refund progress. If you requested a refund but did not receive it or the refund was not reflected in your bank account, you can check the refund status.
To check the status of your refund:
1. Open Google Play Refund Status Check.
2. Check the email address associated with the account you purchased. If you are logged in to the Google Account you used for purchases and refunds, Google will ask you to verify or change your account.
3. Once you’ve selected the correct account, choose Review Processed Refunds or Under Review.
Check Google Play Store Refund Status
4. Click Continue to see a list of refunds matching your category. You can further manage your refunds from there.
If you did not receive an email or your refund request was declined, please contact Google Customer Care for assistance.