Do you use Hyundai Home Shopping a lot? When you turn on the TV channel, various products catch your eye, and it is very convenient because you can easily shop with just one click.
However, sometimes you may have questions about a product or need to return or get a refund.
In this article, we will explain in detail the Hyundai Home Shopping customer center phone number and how to use the online customer center.
Hyundai Home Shopping customer center phone number Online consultation method
1. Communicate with the customer center by phone
The most basic method is to contact the customer center by phone.
The main phone number for Hyundai Home Shopping customer center is 1600-0000.
If you use mobile Hmall, you can call 1600-0009.
Go directly to Hyundai Home Shopping customer center
When you call, you will hear a voice guidance, and you can select the desired option as needed.
1: Connect to Hmall customer center via smartphone
2: Talk directly to a consultant and resolve any questions you may have
3: Receive shopping-related consultation
Phone consultation hours are from 9:00 AM to 8:00 PM on weekdays.
Please note that it is not open on weekends and public holidays.
2. Easily Solve Problems Online
Go to Hyundai Home Shopping Customer Center
These days, you can easily solve problems online.
Go to the official Hyundai Home Shopping website and click on the ‘Customer Center’ menu.
Here, you can easily solve inquiries that were difficult to make over the phone.
There is a frequently asked questions (FAQ) corner, so you can quickly find answers to common questions.
You can make 1:1 inquiries or receive consultation through real-time chat, and automatic consultation using AI chatbot Hibot is also supported.
3. Learn about the return and refund procedures
Unexpected situations may arise while shopping.
If there is a problem with the product or you simply change your mind and want to return it, please follow Hyundai Home Shopping’s return and refund procedures.
Return application period:
For Hmall products, you can apply for a return within 7 days of delivery, and for TV home shopping products, you can apply for a return within 30 days.
Please note that certain items (clothes, jewelry, handbags, shoes, sunglasses, etc.) can be returned within 15 days of receipt, and for fresh food, within 7 days.
Non-returnable conditions:
If there are signs of use or damage due to consumer negligence, it may be difficult to return if there is no product defect.
Refund procedure:
When a return is received, the refund procedure will begin within 24 hours.
A refund will be processed once the product is returned and inspected, and this process may take approximately 4 to 7 days.
Refunds will be made using the payment method used at the time of purchase. If you want a refund as a deposit, you can make a separate request to the customer center.
4. Using the Hyundai Home Shopping broadcast schedule
Go directly to the Hyundai Home Shopping customer center
Are you curious about which products will be broadcast when?
You can check the broadcast schedule on the Hyundai Home Shopping official website to watch the products without missing them at the time you want.
The schedule is updated on a weekly basis, so if you check the time, you can shop smarter.
Conclusion
The Hyundai Home Shopping customer center resolves customer inconveniences in various ways.
We kindly provide all the services customers need, from phone consultations to inquiries via the Internet, returns, and refund procedures.
If you use the customer center whenever you need, you will have a more enjoyable shopping experience!