You are a Woori Bank customer. Do you need to call the customer service call center? In this article, we have summarized information such as Woori Bank’s customer service center phone number and hours. You can usually inquire about internet banking password errors, transfer limits, lost cards, loan consultation, voice phishing, internet banking, funds, etc.
Be sure to read the detailed information below, including Woori Bank customer service center number, time, and loss report.
👉 Go to Woori Bank homepage 👈
Woori Bank Customer Center
Woori Bank Customer Center Number/Time
If you have any questions while using Woori Bank, please call the number below. Woori Bank counselor
Woori Bank’s telephone consultation hours are from 09:00 to 18:00 on weekdays.
Accident reports can be made by phone 24 hours a day.
Woori Bank main number
1588-5000
1599-5000
1533-5000
overseas call
82-2-2006-5000
foreigner
1599-2288
If you would like to receive consultation in a foreign language, please call 1599-2288.
Consultation is available in English, Chinese, Japanese, Vietnamese, Mongolian, Russian, Thai, Indonesian, Cambodian, Uzbek, and Filipino.
How to call a Woori Bank representative
1. First, call the main number at 1588-5000.
2. When you hear the ARS voice, press 0.
3. Look at the picture below and enter the service number you want.
Woori Bank counselor connection number
How to report loss to Woori Bank
Accidents involving Woori Card, Woori BC Card, and check cards must be reported to 1588-9955 (Woori Card Counseling Center).
Alternatively, you can report online or by phone to ARS.
In the case of reporting by check, please be sure to visit the nearest branch on the next business day after submitting the accident report!
Report loss by phone
1588-5000>#-1 Voice phishing report
1588-5000>#-2-2 Report loss of cash card
1588-5000>#-2-3 Report loss of bankbook and seal
1588-5000>#-2-4 Cashier’s check report
1588-5000>#-2-5 Report loss of security card/OTP
1588-9955>1-8 Report loss of Woori Check/Credit Card
Report loss online
You can report the loss of your bankbook, cash card, security card, and OTP online.
👉 Go to Woori Bank’s internet loss reporting page 👈
Woori Bank civil complaints and complaints received
Woori Bank complaints and complaints can be submitted via phone, fax, or internet.
Filing complaints by phone: 080-365-5000 / 02)2008-5000
Submit complaints by FAX: (Fax) 0505-002-0632
To submit a complaint online, please click below.
👉 Go to Woori Bank’s complaint submission page 👈
Frequently received complaints FAQ
1. Please tell me how to check and increase my internet/smart banking transfer limit.
1) How to check transfer limit
① Log in to your personal internet banking or Woori WON banking app.
② Go to the transfer limit related menu on the channel you are using.
– PC: Personal Internet Banking Login → Banking Management → Internet Banking Management → Transfer Limit Inquiry/Reduction [Inquiry and reduction possible]
– Smartphone: Log in to Woori WON Banking → All (bottom right ≡) → Financial transactions → Account inquiry/management → Transfer limit management [Inquiry, reduction, and increase (OTP registration) possible]
③ You can check the one-time/daily transfer limit and security level.
※ Security media and transfer limit range by security level (as of 2014-03-28)
– Security level 1: OTP generator, can be set to 100 million won or less per time / 500 million won or less per day
– Security level 2: Security card, can be set to less than 5 million won per time / less than 10 million won per day
(Example) If a customer using a secured card increases the transfer limit to an amount exceeding ‘5 million won per time or 10 million won per day’, the secure medium must be used as an OTP generator.
2) How to increase the transfer limit: The transfer limit can be increased through a non-face-to-face real name verification service.
※ Conditions for using the “non-face-to-face real name verification” service (all met)
① Individual customers of Korean nationality aged 19 or older (foreigners not allowed to trade)
② If you have a ‘resident registration card’ or a ‘driver’s license’ ready.
③ Customers who have a mobile phone in their own name
④ Customers who can verify their account with our bank or other institutions
※ Even if all of the above conditions are met, if you are residing (staying) overseas, you may not be able to make a transaction if an error occurs during the identity verification process.
If the conditions for use are met, please select one of the routes below to increase the transfer limit.
① Woori WON Banking (non-login) → 三 (full menu at the top right) → Authentication/Security → Non-face-to-face real name verification → Banking management → Transfer limit management
② [Other Bank OTP Registration], [Digital OTP Registration] or [Transfer Limit Increase] are available in [Woori WON Banking Login → All (bottom right ≡) → Financial Transactions → Account Inquiry/Management → Account Management → Transfer Limit Management]
※ For secured card users, depending on the transfer limit you wish to increase, you may need to change the security medium to OTP and then increase the transfer limit.
If you have any other questions, please check the Woori Bank complaint case FAQ below.
👉 Check Woori Bank’s frequently asked complaints 👈