씨티카드 고객센터What if I report the loss or theft of my card late? Some or all of the liability may be borne by the customer. Therefore, if your card is lost or stolen, report the loss immediately to minimize damage.
Even if you lose a cell phone issued with a mobile credit card, you must report the loss to the card company in the same way as with a credit card to avoid damage. Citi Card also operates a customer center where customers can report any complaints or loss of the card, and you can also talk to a counselor if you call during business hours.
Citi Card has a system in place to report complaints and loss through various channels. Electronic civil application, e-mail counseling, and chat counseling are typical examples, but you can also make inquiries by calling the customer center directly.
The Citi Card customer center phone number is divided into four. Credit cards, debit/cash/IC chip cards, bankbooks/seals, security cards, cashier’s checks, and household checks are subject to reporting. For banking-related inquiries, call 1588-7000, and for card-related matters, call 1566-1000. This is a direct line.
When calling for inquiries related to banking abroad, you must dial 82-2-3704-7000, and when reporting or making inquiries about credit cards abroad, you can use the number 82-2-2004-1004.
Reports related to lost cards are available 24 hours a day. If you dialed 1588-7000 (overseas: 82-2-3704-7000), the report number is 8. If you press number 8, you need to select a lost accident reporting code. Number 1 is a voice phishing report, and number 2 is a credit or debit card report number.
No. 3 is a debit cash IC chip card report button, No. 4 is an OTP card and security card, No. 5 is a bankbook, seal, No. 6 is a cashier’s check, No. 7 is a mobile chip, and No. 8 and 9 are household checks and accident report confirmation inquiries, respectively. This is the number you press when If you press all the buttons in sequence, you will be connected to an agent. To report the loss of a credit card, call 1588-7000 and press 8 → 2 sequentially.
Accident reports can be made 24 hours a day, but other inquiries can only be made on the phone between 9:00 am and 6:00 pm on weekdays. On weekends and holidays, inquiries cannot be made through the agent connection.
If your credit card is lost or stolen, you must report it as soon as possible and stop using the card. If someone other than yourself uses the card fraudulently, you can be compensated for the amount used up to 60 days before the report.
However, in order to be compensated for the full amount of damage, the card usage principle must be followed. If not, you may receive only partial compensation or no compensation at all. Do not use simple passwords such as your date of birth, 1111, 1234, etc. Don’t forget to sign your handwriting on the back of the card.
This is because if you write a password that is easy for others to guess or do not sign, the subscriber may be held responsible for negligent management.
If you lose your card, you must report the loss immediately. If you report late on the excuse of being busy or leave it unreported, the credit card company may refuse compensation, and if the card you lent to a family member or friend is stolen or lost, you may be held liable. To prevent loss or theft, it is best to use only the necessary cards and cancel the rest.
If you lose multiple cards, the amount of damage will inevitably increase. It is recommended to set the card limit as small as possible, and it is also useful to use an approval notification service when paying by credit card.
What if I lost my card overseas? Call the credit card company to stop using it immediately, and in case of fraudulent use due to loss or theft, obtain a fact-checker from an investigative agency such as the local police and submit it to the credit card company after returning home. In preparation for returning to Korea without knowing that the card has been duplicated, you should apply to the card company for a service to temporarily suspend overseas use or consent to the use of overseas immigration information.
If you agree to use the immigration information, the card company itself refuses to approve overseas transactions when the consumer is in Korea. In order to prevent fraudulent use damage, it is good to adjust the credit card limit to the necessary range of expenses, taking into account the total travel period and expenses.
It should be noted that compensation standards for overseas fraudulent use are subject to the rules of foreign card companies, not domestic standards, according to the terms and conditions, so compensation standards are stricter than domestic ones and it takes a long time to receive compensation. After payment or cancellation, be sure to keep the receipt, and if the card is lost or stolen, immediately apply to the card company to suspend use. In some cases, if the report of loss or theft is delayed, the member may be held responsible.
Suspending the overseas won currency payment service (DCC) can prevent unnecessary fees from escaping. The DCC service is paid in the order of won → dollar → won, and a double fee is charged. In order to prevent fraudulent use damage, it is good to adjust the credit card limit to the necessary range of expenses, taking into account the total travel period and expenses.
