We will tell you about the Socar customer center phone number, Socar age limit, and accident reporting method.
Those who read this article will understand the Socar customer center phone number, Socar age limit, and accident reporting method.
Those who are curious about the Socar customer center phone number, Socar age limit, and accident reporting method, please read this.
I will explain it below.
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Socar customer center phone number and age limit
Socar customer center phone number
Socar customer center phone number
1661-3315
Socar accident processing reception hotline
1661-4977
Socar usage conditions (age limit)
In order to reserve and use Socar, you must meet the conditions below.
① 21 years of age or older ② More than 1 year of possession of a Korean driver’s license (required to possess a Korean driver’s license) ③ Cell phone in your name (family member or other person
Instructions on how to handle accidents in the event of a Socar accident
If an accident occurs while driving a Socar or a problem occurs with the vehicle, please contact the Socar accident reception hotline (1661-4977) immediately.
Since all Socar members have selected a waiver product when reserving a Socar, even if the accident processing cost is high, you only need to pay the deductible amount of the waiver product you selected when reserving.
Socar customer center phone
Emergency measures depending on the accident situation
Contact accident while changing lanes / Collision with a vehicle waiting for a signal / Collision while entering an intersection, etc. Vehicle-to-vehicle accident while driving
First, take pictures of your direction of travel, the direction of travel of the other party, the collision scene between vehicles, the damaged area, and the overall appearance of the accident scene. After completing the pictures, move to the shoulder so as not to interfere with other vehicles and proceed with reporting the accident immediately. In the event of an accident late at night You can call the customer center (1661-3315) to request an on-site dispatch.
Accident caused by passing a parked vehicle
Contact the owner of the other vehicle and take pictures of the damaged area. After that, call the direct accident reception hotline (1661-4977) to file an insurance claim. Damage to the other vehicle can be covered by insurance (up to 100 million won), and repair costs for the SOCAR vehicle will be charged according to the vehicle damage exemption insurance selected at the time of reservation.
Accident caused by hitting a wall or pillar while parked
Please take pictures of the damaged or scratched area and call the direct accident reception hotline (1661-4977) and a specialist will quickly assist you.
Connecting to the direct accident reception hotline
How to handle a SOCAR accident
How to file an accident
Click the ‘Accident Center’ button on the SOCAR app > top left menu > Customer Center to connect to a specialist. (Direct accident reception hotline: 1661-4977)
The accident reception menu is available after driving has started. Please refer to the menu in the customer center.
Accident processing progress
You must be very worried about the accident processing process! After reporting an accident, you can check the accident processing progress through the SOCAR app. You can check the process from accident reporting to accident processing completion through ‘View My Accidents’.
[SOCAR accident processing progress]
It proceeds as ‘Accident reporting > Accident confirmation > Repair > Claim > Completion’, and you can receive guidance for each step through the SOCAR app.
Accident reporting: The accident has been normally reported through the accident reporting hotline.
Accident confirmation: Check the details of the accident and the vehicle condition.
Repair: Schedule delivery to the repair shop, and repairs will begin.
Claim: The repair cost is transferred from the repair shop, and the claim amount and payment deadline are notified to SOCAR members.
Completion: The accident processing cost has been paid in full, and SOCAR can be used.
Accident processing costs can be compensated according to the SOCAR insurance terms and conditions. However, additional charges may apply when towing and delivery costs occur. Comprehensive automobile insurance: Personal injury compensation (unlimited), property damage compensation (up to 100 million won), children (up to 15 million won)
Vehicle damage waiver system: For damage to your own vehicle and compensation for non-use of the vehicle, only the deductible amount is charged according to the waiver product selected when reserving the vehicle
Checklist in case of an accident
Check for injuries and damage to the vehicle, report it to the police station, and then immediately contact the Socar Accident Center. If it is not your fault, the police statement will have a great impact on insurance application, so please keep this in mind and record the following information.
SOCAR accident handling phone number
① Accident location
② Injuries
③ Passengers and related persons’ names and contact information
④ Driver’s license number
⑤ Insurance company contact information
⑥ Vehicle number
⑦ Owner’s contact information if there are any other damaged facilities
⑧ Take photos of the accident scene and vehicle and keep them for insurance request
⑨ Obtain witnesses (Passengers, family, and friends of the vehicle are not valid as witnesses in court.)
* In the event of an accident, membership will be temporarily suspended until all accidents are processed, and SOCAR can be used again after the processing is completed.
Other ways to respond depending on the accident situation
If you get a flat tire while using the vehicle
Contact the customer center (1661-3315) and we will send an emergency dispatch technician.
If you get a flat tire by a sharp object, the emergency dispatch technician will fill it, and you will have to pay the technician directly for the cost incurred. (Approximately KRW 5,000 to KRW 10,000)
If you find a flat tire before using the vehicle
Contact the customer center (1661-3315) and we will send an emergency dispatch technician. In order to avoid any disruption to the schedule of SOCAR members, we will guide you to the nearest SOCAR zone. (Please understand that sometimes, all vehicles in the surrounding SOCAR zones may be fully reserved, and you may not be able to use the vehicle at the desired time.)
If you fall into a ditch while driving,
Please call the accident reporting hotline (1661-4977) and we will send an emergency dispatch technician. If you use the emergency dispatch service due to the member’s fault, the dispatch fee may be charged to the member.