Have you ever experienced the Galaxy Touch not working issue when you were trying to check a map on your way to work? It’s really frustrating when you need to answer an important call but the screen doesn’t respond at all.
My partner also had a Galaxy phone screen freeze yesterday, and he was flustered because he wanted to turn it off, but the screen wouldn’t respond.
The main causes of Galaxy Touch errors are:
1. Software error: Temporary bug after the latest update
2. Overload condition: System freezes when multiple apps are running at the same time
3. Physical damage: Screen damage or internal component abnormality
4. Protective film issue: Pressure-sensitive protective film reduces touch sensitivity
These issues can cause the phone screen to freeze, but most of them can be solved with a simple forced reboot.
Today, I’ll tell you the most effective reboot method when the Galaxy Touch doesn’t work.
How to force reboot Galaxy when touch doesn’t work
1. How to force reboot Galaxy
When your Galaxy phone is frozen or the touch doesn’t work, the most basic solution is a force reboot.
▶ How to force reboot Galaxy:
① Press and hold the power button + volume down button at the same time for 7~10 seconds.
② When the phone screen turns off and turns back on and the Samsung logo appears, release the buttons.
③ After the reboot is complete, check if the Galaxy touch doesn’t work problem has been solved.
This method can easily reboot the latest Galaxy models that don’t have removable batteries.
2. Phone screen frozen? Force reboot with USB cable
If the power button is broken or doesn’t work, try the force reboot method using a USB cable.
▶ How to force reboot Galaxy with a USB cable:
① Connect the phone to a charger or PC.
② Press and hold the power button and volume down button simultaneously for more than 10 seconds.
③ A forced reboot will begin when charging is detected.
This method can be used even when the button is not working, so it can be useful for sudden Galaxy screen touch failure issues.
3. Galaxy Touch Not Working Even After Forced Reboot? Use Safe Mode
If the Galaxy Touch Not Working Issue persists even after a forced reboot, it may be due to a specific app conflict. In this case, you need to boot into Safe Mode.
▶ How to enter Safe Mode:
① Turn off the phone completely.
② When the Samsung logo appears when you turn it on, press and hold the volume down button.
③ If “Safe Mode” is displayed at the bottom left of the screen, check if the touch is working normally.
④ If the touch works in Safe Mode, delete recently installed apps and reboot again.
Safe mode blocks unnecessary apps, which is effective in determining whether the cause of the touch error is an app crash or a system problem.
If your Galaxy phone suddenly freezes or the Galaxy screen cannot be touched, a forced reboot is the fastest solution. nicoladavid
In particular, if you do not know how to reboot, you may visit the service center unnecessarily, so please remember it! 갤럭시 강제 재부팅 방법
✅ The fastest solution when the phone screen freezes → Force reboot
✅ If the button does not press, use a USB cable
✅ If the touch is still bad after rebooting, check the cause in safe mode
[Additional tips when the Galaxy touch does not work]
✅ A thick protective film can lower the touch sensitivity. Try increasing the touch sensitivity in Settings.
✅ What if a touch error occurred after a software update? Go to “Settings > Device Care > Storage” and delete the cache data.
✅ You can check more detailed solutions at the Samsung official customer center.